Problem Solving Business Management 2/12

Problem Solving Assignment

Problem Example Two

Kyle Thompson 

MAN 2020 IDM Section 01

Maryanne Harkins

February 11, 2012

The Basic Steps Applied

In this Problem-Solving Case Study “Sparkle”

Sparkle is a small business owner that operates an event planning company. Even though the company has been around for two years now, her business is starting to take off and has resulted in new workers, new clients, and new demands. 

Clearly define and state the problem.  Due to Sparkle’s business expansion, Sparkle’s new part-time workers are not handling their aspects of their jobs duties. 

The three part-time employees are not giving 100% of their time towards the coordination of events. 

Inaccurate dates and times have been sent out as well as extracurricular activies are occurring by the new hires on the job as well. 

The problem going forward is not to have those little mistakes and the lack of attention to detail by the new workers. 

Having a small business, word of mouth and referrals are the main keys to continued growth and a larger client base. 

Analyze the problem. 

Completed work needs to be reviewed by co-workers or by Sparkle herself and then signed off on so that the wrong concert dates and times are not listed. 

No one has held the three new workers accountable for their extracurricular activities on the job. 

Listening to music devices when tasks need to be completed. 

Managing the visits on social media websites through blocking of certain websites and content. 

Using cell phones to make personal phone calls instead of business calls.  

3. Formulate at least two possible solutions. 

4. Evaluate possible solutions. 

5. Choose a solution.